TAU CRM
Support
How to contact TAU support.
Support
Need help with TAU CRM? Our team is available through the channels below.
Support channels
| Channel | Contact | Hours |
|---|---|---|
| meajuda@taubot.ai | Mon–Fri, 9am–6pm | |
| +55 11 91234-5678 | Mon–Fri, 9am–6pm |
Before reaching out
Check whether your question is already answered in the guides:
Information to include
When contacting support, please provide:
- Your CRM URL (e.g.
yourcompany.crm.taubot.ai) - Problem description — what you expected to happen vs. what actually happened
- Screenshot if possible
SLA
| Priority | Response time |
|---|---|
| Critical (system down) | 2 hours |
| High (feature blocked) | 8 hours |
| Normal (question / adjustment) | 24 hours |